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(ICYMI) Virtual Stories: From Design to Customer Experience

Updated: Dec 15, 2023

The Institute's New York Chapter investigates virtual solutions that allow designers, clients, and customers to explore the store experience in new and innovative ways. From store development concepts to visual merchandising strategies, and new product experiences in virtual settings, the tools available to retail design professionals are ever-growing and becoming more sophisticated.

Learn from retail and service leaders leveraging and incorporating these tools to enhance the design and the customer experience.



  • Andrew Lee, RDI, NY Chapter President; Senior Project Manager, Architecture and Planning, Equinox

  • Ramon Ocampo, RDI, RA, NCARB, LEED GA, Chapter Membership Chair; Associate Principal, CRTKL


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